Our remote monitoring system continuously monitors the wind turbines 365 days a year and informs both the customer and the service department in the event of a fault, which immediately dispatches a service team to rectify the fault as quickly as possible. Our technical support assists in finding solutions and developing system improvements. This reduces the frequency of faults and minimises downtimes.
Data remote monitoring (DRM) is essential for monitoring our wind turbines and grid stations. Around 60 to 70% of all faults can be addressed remotely. The core of DRM is our 24/7 control room. Here, we continuously capture and store the current operational and status data of the systems and can intervene immediately in case of irregularities.
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wind turbines to be supervised
0 wind turbine types
from various manufacturers
0 customers' wind parks
that trust our service
The focal points of technical support are resolving technical issues and supporting the service teams, as well as optimising the facilities and technological modernisation.
The cyclic approach ensures that our wind turbines are always operated efficiently and safely, while our team is well-prepared for any challenges.
Support: Our team actively supports in resolving disturbances and frequent errors.
Error tips: We collect and document helpful troubleshooting tips that are available to the service teams.
Retrofits: We develop improvements for the systems and support their implementation until they are production-ready.
Error database: We create and maintain a comprehensive database of errors and their solutions to avoid repetitions.
Training: We continuously train our colleagues, provide essential knowledge and ensure their ongoing qualification.
1st level: Remote data monitoring
2nd level: Technical support
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